CONTACT US

Our customer service is available to you on a 24-hour basis. Our office hours are 6:30 AM - 5:00 PM Pacific Standard Time. We also offer our customers service around the clock by means of email. We have a special system which allows our staff to aide our clients during the hours in which the office is closed.

You will find that our company offers outstanding service to our clients. We have spent years providing true customer service to our clients. We believe in providing an honest, accurate and reliable service. Not only our customer service staff, but our staff who conducts your reports, are equally concerned about the quality of the information that you receive and the data we provide.

Providing customer service to the public varies in several ways when providing service through email or phone calls. In order to maintain customer service, you must address the clients' concern quickly and efficiently. Continuing to maintain interest in each client, regardless of the amount of clients, has been our goal since the beginning.

To contact our customer service, please use the following methods:

Hotel Information Service, Inc.
http://www.hisreports.com
P.O. Box 1415
Yelm, WA 98597
360.458.5348 Office
360.458.6529 Fax

President
Jon Bellows
(360) 458-6705 Direct Office Line
Jon.Bellows@hisreports.com

Managing Director
Darlene Rothwell
(360) 458-5348 Office
Darlene.Rothwell@hisreports.com

Director of Sales & Marketing
Linda F.L. Vaughan
(360) 458-5348
Linda.Vaughan@hisreports.com

Accounting
Maureen Hartsell
(360) 458-5348 Office
Maureen.Hartsell@hisreports.com

Group Shop Coordinator
Monica Hansen
(360) 458-5348 Office Line
Monica.Hansen@hisreports.com

Volume Account Coordinator
Customer Service Manager
Laura Porras
(360) 458-5348 Office Line
Laura.Porras@hisreports.com