Mystery Shopper Request Form - Hotel Information Service

Hotel Mystery Shop Request

"*" indicates required fields

Step 1 of 3

Contact & Billing Details

Hotel Name*

Name*

Billing Address*

Phone*

Email*

Do You Have A Contract?*

Part of a management group?

If your management group is where the contract is through please list your management group here.

Promo Code?

Please enter promo code if you have one.

Dates To Be Researched & Additional Information

What date do you want shopped?*

(with flexibility, according to airlines, weather, etc)

Important Notes About Ordering

To ensure you obtain the best possible report, we always send two agents. This provides; safety, objectivity, accuracy and accountability
Each hotel shopped will be considered a separate shop, and invoiced accordingly.
The Client is Responsible For:
1. Airfare: (Best rate available)
2. Transportation: (To and from the hotel)
3. Accommodations: (1 night stay in the hotel being assesed;1 room , 2 beds or clients preference)
4. Food and Beverage: (Per clients preference, e.g on site hotel restaurant,or cafe; breakfast, lunch and dinner)
5. Amenities: (Per clients preference; areas to be graded, spa, golf, restaurant, lounge, gym etc)
6. Incidentals:(Per clients preference: researching items eg tooth brush, personal hygiene etc)

Areas of Research

A Detailed Report from Check in to Check out
Bar (do your bartenders measure, etc)
Extra Items: (extra towels, pillows, time taken to receive. etc.)
Food and Beverage (restaurant detailed experience)
Front Desk Check in/out experience
Maintenance Issues (lighting, bathrooms etc )
Phone Reservation Booking Critique
Room and Presentation details

Room Service ( report on timing and quality)
Staff Evaluations, ( their names, our experiences eg. friendliness, etc)
Spa/Fitness/Pool ( temp, cleanliness,customer service etc)
Your hotel critiqued (from an outsiders opinion)
Your Web Site Critiqued
Web Reviews, (web address of sites provided)
Suggestions for improvement: (areas applicable)
Other areas of interest , to be provided by client

NOTE: H.I.S has found issues or potential problems with most hotels we have shopped. There is always room for improvement and we will find that area and bring it to your attention. Our goal is to portray to you what your clients see as they experience your hotel.

Hotel Information

Hotels Information

Please list your hotel first if it is to be shopped and click the “+” sign to add a new row for another hotel & phone number if a competitor hotel is to be shopped as well. Each hotel will be billed as a separate shop.

Competitor Hotel Name

In-house Phone Number

Specific or Additional Information You Would Like to See on Your Report:

e.g.: would you like our agents to pose with a specific scenario? E.g.: Here on business, pleasure , tourist, visiting family etc.

Contact & Billing Details

Dates To Be Researched & Additional Information

Important Notes About Ordering

Areas of Research

Hotel Information

Review & Submit

Terms & Acceptance

Hotel Mystery Shop Request

Contact & Billing Details

Dates To Be Researched & Additional Information

Important Notes About Ordering

Areas of Research

Hotel Information

Review & Submit

Terms & Acceptance

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