Our office hours are 7:00am-4:00pm PST, and our customer service is available to you 24 hours a day by email. You will find that our company offers outstanding service to our hotel industry clients. We have spent years providing true customer service, and believe in providing an honest, accurate and reliable service. Not only our customer service staff, but our staff who conducts your research reports and shops, are equally concerned about the quality of the information that you receive and the data we provide. Our goal is for you to always receive a voice on the other end of the phone line… not a machine.