Specialty Shops
Audio Visual Report
This report will shop the audio visual department of your competitive hotels. Pricing and the menus will be provided. You may provide your own criteria. Turnaround time is 5-7 business days.
Bar/Bat Mitzvah/Kosher Shop
Research Bar/Bat Mitzvah packages offered by your competitors. We research things like Band / DJ, “Mocktail Hour” Room, Champagne for the Toast, Shabbat Dinner Catering and much more. Menus will be provided at no additional cost.
General Turn Around: 2-3 weeks.
Beverage Catering Report
This report will shop the lounges/bars of your competitive hotels. Pricing and the menus will be provided. You may provide your own criteria. Turnaround time is 5-7 business days.
Extended Stay Reports
On these shops, we call the hotel directly and ask for availability on the specified date. We tell the agents we are not sure of the exact duration for our stay and would like to get an idea of the possible charges. The scenarios used vary from moving to the area, extended personal or professional business, house remodeling, trial separation from spouse, etc. Anything goes as long as we get the information.
Golf Package Report
Shops the golf packages offered by your competitive hotels, including a detailed list of the prices and what the packages include.
Holiday Package Shops
This report will show you what packages are being offered at your competitive hotels. We will show you a detailed list of what those packages include. The shop will help you to project seasonal or promotional pricing. Turnaround time is the same day as requested.
Reservation Agent Test Call
Monitor how your hotel is selling by major travel agencies. You can choose your feeder cities. Turnaround time is the same day as requested. For a small fee, recordings of the test call can be made available.
Restaurant Shop
Equivalent to the catering shop, but we list the hotel’s restaurant prices.
Sales Agent Test Call
This report will tell you how YOUR agents are handling future business calls. How attentive are they to obtain business? How long do they put you on hold? Do they up sell their property? Hotels are called as specified. We ask for the exact criteria we are given with no changes. Agents are graded on everything from tone of voice to knowledge of destination. We play close attention to any specific areas clients have asked us to watch for. The caller’s opinions are used heavily in these shops because each individual reacts differently to the same situation. For a small fee, recordings of the test call can be made available.
Strategic Rate Report
This report will show you what types of rates are offered on your competitive set. You may choose from qualified or non-qualified rates. Turnaround time is 5 business days. Please call for best pricing, report is for seven competitors.
Travel Agent Test Call
Monitor how your hotel is selling by major travel agencies. You can choose your feeder cities. Turnaround time is the same day as requested. For a small fee, recordings of the test call can be made available.